Renault Online Support 3: Z.E. Online User & Vehicle Settings

My Z.E. Online change notification settings (Image: T. Larkum)
My Z.E. Online change notification settings (Image: T. Larkum)

While logged into your ZE Online account there is a link at the top of the site to User & Vehicle Settings. This has various options as follows (most are self-explanatory):

  • Edit Your Account Information
  • Change Your Password
  • Change Notification Settings
  • Delete Your Account
  • Driving Mode (whether you wish to be connected/disconnected from Z.E. Services)
  • Change Vehicle (specify which vehicle is registered to this account)
  • Suppress Vehicle (cancel the current car’s registration)

Of these options the most interesting is Change Notification Settings: “You will be able to set the frequency and your preferred communication method to receive your charge notifications”. Here you can select how you are notified of key events such as charging state, charging problems, and low battery state.

I have set my options as above – this means that I get a text message when there is an urgent issue such as a battery charge problem or a low battery alert.

Email notification on charge start (Image: T. Larkum)
Email notification on charge start (Image: T. Larkum)

I also get an email when a charge starts and when it ends plus reminders when the battery is low.

Email notification on charge end (Image: T. Larkum)
Email notification on charge end (Image: T. Larkum)

Together these notifications provide a useful set of services to keep you informed about your vehicle’s charge status, and particularly any problems as they arise.