Activation code for ZE online services

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This topic contains 11 replies, has 5 voices, and was last updated by  srrie 4 months, 2 weeks ago.

Viewing 10 posts - 1 through 10 (of 12 total)
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  • #13549

    Joolz1965
    Participant

    Hi I hope you can help. I picked up my ex demo Zoe last week and am slowly getting to grips with what it can do. I am trying to set up the ZE online services and the page is asking for my activation code which apparently I should get when I picked up the car. I cannot find it anywhere – can anyone give me any pointers?? I have called Lookers service where I collected the car and they are not much help.
    Thanks.

    #13553

    Indi
    Participant

    Call Renault – ZE Services Dept…they have to activate for you.

    #13555

    Joolz1965
    Participant

    Thanks Indi – where would I find their no??

    #13570

    Indi
    Participant

    r-link.helplineuk@renault.com
    0844 335 0000 – Renault, Customer service

    Good Luck!

    #13571

    mojo36
    Participant

    Or, if you prefer, 0800 6340509 is the no. I use that someone posted earlier.

    #13572

    Joolz1965
    Participant

    Thank you. I signed up for the R link – that is different isn’t it?
    Will contact customer service tomorrow.

    #13579

    Indi
    Participant

    Yes – 0800 number much better …couldn’t find it quickly ….but it’s in your documents, car etc. everywhere.

    #13580

    Joolz1965
    Participant

    Thanks again – will try tomorrow when customer services are back in. Couldn’t find in my documents and the website was taking me all around the houses so really appreciate your reply.

    #13581

    Indi
    Participant

    NO PROBS – As far as I understand ZE people need to activate ZE Services…only they can do. My husband liaised with them for me. He spoke to:

    David Oliveira
    Customer Service Representative
    Renault Connected Services

    who sorted the whole thing out + was v. helpful. No one tells you that we need to speak to them to activate which is plain unhelpful. It takes several days to be activated once you find the right people. Good luck.

    I didn’t mind as it felt there were so many things to learn at the beginning. There is a learning curve with a Zoe.

    #13584

    Dexter1979
    Participant

    There are 2 things you need to register for:
    1) Renault R-Link Store: Requires you VIN number which you get get from R-Link under the system – Information bit. In Ireland it’s also on your tax registration form.

    2) Renault ZE-Services: This requires the activation code you need to get from Renault. I also have a ex-demo and it did not have one. Renault needed to set this up and generate a activation code before I could register.

    I do not know why this can’t be done in one step… Renault logic I presume..

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