aircon/heater failure

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This topic contains 9 replies, has 3 voices, and was last updated by  sklblue 2 months, 1 week ago.

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  • #31134

    richardofsheffield
    Participant

    Aircon/heater failure.
    These (linked together because of the heat pump system) failed last week so my Zoe (on 22,500 miles) is booked in. The replacement gas is very expensive (eco-friendly so I gather) so I’m looking at a bill for around £250 which is assuming the gas has leaked away in the normal fashion. If it leaked because of the failure of a part, then my warranty will kick in.
    So, driving in warm weather as in the old days – fan speed high/opening those things called windows.
    Car drives as well as ever though and this is the first thing to have gone wrong.
    RichardofSheffield

    #31444

    richardofsheffield
    Participant

    Further to the above, had the aircon/heater fixed yesterday and now working normally. Cost – £250. Apparently the new eco-friendly stuff they use is extremely expensive. You can say that again.
    I was wondering if other long standing Zoe owners have had the fluid leak/evaporate or whatever, and had to have the system dealt with, (with precautionary pressure testing first as I had?)
    Also, I’m on nearly 23,000 miles. Are there owners out there who have done, say, double that mileage with their aircon/heater systems still working okay?

    #31461

    Mo
    Participant

    Hi Richard,
    There is a owner on speak ev who had only done 6500 miles and had to pay for the regas, yet there are owners on there with much higher mileage and never had to.

    I’m sure most will have used aircon/heating roughly the same.

    https://speakev.com/threads/heater-out-of-gas.36753/#post-652785

    #31489

    richardofsheffield
    Participant

    Hi. Thanks for that Mo and the very interesting link.
    The problem for me is that I don’t know how to prove that the coolant gas has escaped as a result of some malfunction, and not just natural wear and tear.
    I had my previous car (a Renault Modus)for 9 years and 76,000 miles and only one regas, but then that was an ICE car with completely separate air con and heater mechanics. A second opinion would cost and there’s no guarantee that, even if it found that the dealer was responsible,(through the warranty obligations), they would simply challenge an alternative verdict. It would cost more, probably, than the £250 I’ve paid out.
    It’s interesting though that the combination of heater and aircon in the Zoe, meaning the compressor is being worked throughout the year rather than in just the summer months, might well be contributing to a much earlier failure/loss of coolant.
    We’ll see how things work out when I’m on around 50,000 miles.
    This is the first thing to go wrong on my Zoe so I am not as despondent as I would have been if I had had engine/computer/battery etc failure. At least I can still get around in the car.
    Thanks again.

    #31541

    richardofsheffield
    Participant

    Well. Quite a saga as it turned out.
    I took the car in last week and they did the usual nitrogen test followed by a regas. I paid my £250 and went home. The aircon and heater worked fine till the next day but then it failed again.
    My dealer – at Evans Halshaw – was very sympathetic and said he would book it in for today (Tuesday), first thing.
    They found that a join in a pipe from the aircon unit (situated interestingly enough at the rear behind the traction battery) and that this had failed. They have mended this and, at least atm, it’s working fine.
    What’s more I got my £250 back without a quibble since it was a failure and not natural wear and tear. There is a God!

    #31542

    Mo
    Participant

    Glad you got your money back, pity they did not diagnose the leak first time round, its been reported on a few cars so they should of been aware of that.

    #43328

    sklblue
    Participant

    I had a similar issue. Around 12 months ago my heater stopped working and it was re-gassed and I was assured there was no leak. A few months ago (when it started getting cold) the heater once again failed. Renault had my car for around a week and diagnosed a failed pump. The car is 40 months old and I have been told the replacement will not cost me anything.

    It is in today for a replacement and I have been told they need to keep it until tomorrow because it’s going to need a full strip down. Hoping I’ll have it back tomorrow with some heat and I won’t need a coat, gloves and hat when driving.

    #43374

    sklblue
    Participant

    Forgot to post an update. After authorising the work and chasing up a number of times I eventually got my car back late on the Thursday – 4 days.
    Thankfully it’s now working but the service light is now glowing all the time. I suspect they set something as they did the work. Due a service and MOT soon so that’s booked.
    Going to see the dealer on Sunday to see what we can do now my PCP is coming to an end. I’m seriously tempted by the new Leaf, mainly because of the cameras, e-pedal and pro-pilot, so I’ll have to see what offer I can get to stay in the Zoe.

    #43378

    Mo
    Participant

    You can reset the service light, scroll through the screens using the button on the stalk until the ‘service Due’ message is showing then press and hold the stalk button for a few seconds until it resets.

    #43542

    sklblue
    Participant

    Just took it in for a (still free under the 4 year PCP) service and the MOT was due. They reset after the service.

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