February 9, 2017 at 14:50 #30761
New in from Andrew Goodlad over on RZOC facebook page, he found a video from Spain I think that shows the Euro cost for upgrading to the new 41kwh pack for existing owners.
Indication is upgrade from 22kw to 41kw is @£3k plus the lightly hiked monthly rentals. Or upgrade to 41kwh wholly owned for @£8k which includes leaving the old battery behind. Its not clear if this is just 22kwh i, or 22kwh hire pack specific or both.February 14, 2017 at 10:32 #30795
I contacted RCI Financial services (to whom I pay the monthly rental on my 3 yr old Zoe) to ask about fitting one of the new batteries to my car. They quoted £3,100 and, when I queried this – suggesting it seemed excessive considering I would still be hiring the thing on the usual monthly basis – they said: “The price to upgrade the battery has been fixed by Renault’s head office in Paris as part of a Europe-wide decision – because the replacement battery will be sourced through their global network. RCI UK has no control over the costs involved, and we have not been supplied with any form of breakdown of what precisely makes up this amount.”
They go on to say: “Were your battery to fall below the 75% threshold stipulated in your Agreement, the battery would be replaced like for like (with the current 22kW version), rather than upgraded to the 40kW variety.”
I must say I feel let down by this. I acknowledge there are costs involved in transportation and in the labour costs of fitting the battery, but over 3 grand? Hmmm.March 1, 2017 at 20:39 #30884
I wrote to Renault headquarters in Paris and received the following letter concerning replacing the old traction battery with the new 40Kw version (see above post).
‘We understand you wished to draw attention on an inconvenience you experienced with your Renault Zoe. As renault U.K. Customer Relations Department remains in charge of your case, we transferred them your correspondence. They will inform you very soon on their position regarding your request. We thank you very much for your loyalty to our Brand.’
Even allowing for the thrust of my letter to them getting lost in translation, it would appear to be a case of buck passing. I’ll keep everyone posted on the outcome of this one.March 1, 2017 at 20:42 #30885
I should have added that the Paris letter (see above) was from a certain Veronique Leblanc, Customer Satisfaction Department.March 2, 2017 at 10:00 #30886
I agree that £3100 seems excessive. I wonder if, like the ‘i’ version, it is simply priced high enough that they can say it’s available without having to supply it in any numbers.March 13, 2017 at 14:49 #30941
So early indications were wrong.
Eric Feunteun has confirmed 22kwh hire to 41kwh will be £3100. 22kwh Owned to 41kwh owned will be £8k. And there is no route from hired to owned.
Renault have blown it.March 13, 2017 at 15:34 #30942
Echo Sandy re cost. Re my earlier posts – see above -just had an email from the British PR wing of Renault with a questionnaire regarding my ‘complaint’. I replied, pointing out, where I could, that it wasn’t a complaint as such – more a query as to why it should cost over 3K to replace one battery with another. I acknowledged the cost of transportation and fitting/labour, but said that, since I would be renting the new battery at the slightly higher payment inherent in its cost, how do they arrive at 3 Grand+ ?
Suspect they will ignore me now but will keep people posted if there are any further developments.
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