Moto G (4) Pairing

This topic contains 5 replies, has 2 voices, and was last updated by  andyfras 2 months, 1 week ago.

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  • #30804

    andyfras
    Participant

    Has anyone managed to pair a Moto G (4th gen) phone with the ZOE R-Link?

    I’ve tried both ways, i.e. R-Link discovering phone, and phone discovering R-Link, but neither worked.

    I don’t know if it’s relevant, but I was unable to delete my old Moto G (1st gen) either.

    #30806

    andyfras
    Participant

    After I left it for a while, the old Moto G was deleted, and then the new one was found. This suggests that only 3 phones can be paired at once.

    #30810

    Trevor Larkum
    Keymaster

    I’m pretty sure I had 5 phones paired at one time (courtesy of the kids) but it couldn’t take 6 – nor could I delete one to make way for the 6th.

    #30853

    andyfras
    Participant

    I think that there’s something else going on, as the ZOE is not finding the Moto G anymore; it tries for a while then gives up with a failure message.

    #30869

    andyfras
    Participant

    Rebooting the phone has restored communication.

    #30956

    andyfras
    Participant

    It turns out that there’s a problem with a recent update on this phone model. Apparently Bluetooth Scanning is enabled and this interferes with reconnecting to a paired device. The answer is to turn Bluetooth Scanning off (it is used for location fine-tuning it seems). If your phone is affected, go to Settings> Location> tap 3 dots> Scanning> toggle off Bluetooth Scanning.

    I’m told that this issue is fixed in the imminent ‘Nougat’ Android update.

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