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Hi all,
Just as a FYI I have now registered a case with the Financial Ombudsman Service as a breach of the FSC terms.
Because Renault are now selling the Zoe with the battery but not allowing the early adopters the option to purchase the battery from them to get out of the battery rental this is unfair.
If you are in my boat and want to register your compliant below is the reference number… “Your complaint about RCI Financial Services Limited (Our ref: 17158895)”
Their contact details are:-
You can ring us on 0300 123 9 123 or 0800 023 4567. We’re here from 8am to 8pm Monday to Friday, and from 9am to 1pm on Saturdays.
You can also email us at complaint.info@financial-ombudsman.org.uk
I’ve had enough of sitting around waiting for change to happen itself
You could also say that because we have purchased our vehicles as early adopters it is unfair that we are paying a higher monthly fees but that is the contract we have signed. What makes you feel this would be any different? I am just wondering.
I agree with Indi, the battery purchase model is a different version differently marked on the V5 as an I model.
Is it any different to a Fluence owner saying it is unfair that the Zoe was brought out a year or so after they bought theirs.
You should after reasonable lease period be able to buy the battery pack, simple as that. Otherwise your just being ransomed for a car you own.
Not really because it’s a lease agreement, not hire purchase. And this is clear from the onset.
How difficult would it be,and how costly, to start to replace faulty modules as they age in the battery?
Not really because it’s a lease agreement, not hire purchase. And this is clear from the onset.
No, this is not true! People keep saying it.
PCP = “Personal contract purchase“.
A personal contract purchase is therefore a conditional sale agreement and therefore under UK law the purchaser is protected under the Consumer Credit Act 1974 and the Financial Services Regulations 2004.
Although it seems out like a lease, it is not. It is a purchase/sale. You have the right to own the car at the end, but also an option to hand it back. If it was a lease/hire, you could get no protection under the credit consumer act (as your payments would not be credit, they would be payment for a lease).
I think Samsam has a goo point. If Renault won’t let you have the battery removed, it does seem like they are effectively ransoming you for the time you have the vehicle. You’ve bought something that has an agreement tied to it you can’t get out of. I’d certainly be interested to hear an experts opinion on it.
You’re talking about the car. The car is PCP. We’re discussing the battery, which is leased.
If you purchase your car and lease the battery say for 2 years and you upset Renault
Could they legaly say we are not willing to lease you any batteries .
I know they would never do it ?Don’t forget Jit if this doesn’t work that you can exit your battery contract prematurely at some point without penalty and then re-enter into a new contract.
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