R-Link USB Music Database stopped working

Home Forums Renault Android R-Link and Other IVI/Telematics Systems R-Link USB Music Database stopped working

This topic contains 3 replies, has 2 voices, and was last updated by  Trevor Larkum 5 months, 1 week ago.

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  • #43594

    spnracing
    Participant

    Hi all. I am a new member having just bought a 2015 Zoe Intens. Love the car so far but I have a few R-Link glitches. I upgraded last weekend by ejecting the SD card and using the Renault software on a MacBook. All seemed OK but when I first re-inserted the SD card, the R-Link screen would not respond to any request – the menu item chosen would show with a highlighted white surround but nothing happened, I couldn’t navigate anywhere in the screen. I left this for a day and it sorted itself out, however my USB stick now refuses to show albums, artists, folders, genres, etc. If I choose ‘New Selection’ and press one of those options, e.g. Artists, it just returns to the song playing and ignores my request.

    R-Link clearly recognises the fact that there is music on there as it plays the songs and ‘skip’ moves to the next one. But I can’t now choose any music manually.

    The function worked fine before the upgrade – it showed all the folders, artists, songs, genres, albums perfectly. I have tried another USB stick with fewer folders on but the result is identical.

    Does anyone have any ideas?

    #43595

    Trevor Larkum
    Keymaster

    Could it be down to the USB format, e.g. if the USB was formatted on a Mac rather than a PC?

    #43597

    spnracing
    Participant

    Many thanks. I used a Windows 10 laptop for the USB copy but multiple sticks didn’t work. A user on the speakev forums suggested rebooting R-Link by pressing the home button a few times in a row – and that fixed the issue!

    #43598

    Trevor Larkum
    Keymaster

    Good news

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