Renault Online Support 2: The ‘My Z.E. Online’ Site

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This topic contains 16 replies, has 6 voices, and was last updated by  timbo 6 years, 2 months ago.

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  • #4739

    Trevor Larkum
    Keymaster

    Whilst the My Renault site is applicable to all Renault cars, Renault EV owners have access to a specific EV site at Services.Renault-ZE.com with the
    [See the full post at: Renault Online Support 2: The ‘My Z.E. Online’ Site]

    #4753

    Deejay
    Participant

    Interesting that you say your charger shows up as “accelerated.” Mine doesn’t although I asked for a 32A charge point.

    How do everyone else’s charge points get reported? I don’t trust Inept Gas to have given me a 16A charge point, and I’m not sure there’s any way of checking.

    #4754

    farblue
    Participant

    Easiest way to check is to time how long your Zoe takes to fully charge from a known charge state. For instance, it should be clear whether it charges from 50% to full in ~ 2 hours or ~ 4 hours.

    I know the last 10% charge is slower and if the battery is very flat I believe there is a period of slower charging for safety but the last 10% will be the same on a 3.4kW and a 7kW charge so the only difference should be the speed of the main bulk charge.

    Alternatively, if you have a smart meter for your electricity supply, you can see the before and during whole house usage rates. Just remember not to turn on the electric oven during the trial and give the Zoe ~ 5mins to ‘get comfortable’ with a full 7Kw charge (I think it ramps up when you first start charging, again for safety)

    #4756

    Trevor Larkum
    Keymaster

    Deejay, have you checked for the “30A” label underneath?

    I know mine’s 7kW because while it’s on my Wattson shows an extra ~7000W being used.

    I think it’s difficult to judge timing – when connected my ZOE has shown times in excess of 3h, and yesterday at 98% it was still showing 15 mins to go so it really does slow down massively at the end.

    #4757

    umberto
    Participant

    My experience is that the “accelerated”, “standard” a.s.o. on the Z.E.-Website are sometimes faulty. My Zoe so far only saw my 11 kW Wall Box and I have one or two “standard” charges in the list.

    I made a chart
    chart
    from my chargings so far (as mentioned all 11 kW)

    Ladehub on the horizontal axe means the delta percentage from the start of the charging to 100%
    Ladezeit on the vertical axe is the charging time, both data are from the Renault-Website.

    You can predict from the graph, that a 95%-loading will take some 186 minutes with the 11 kW wallbox

    Regards
    Umbi

    • This reply was modified 6 years, 3 months ago by  umberto. Reason: fixed link
    • This reply was modified 6 years, 3 months ago by  umberto.
    #4761

    Trevor Larkum
    Keymaster

    That is interesting.

    PS: I’m jealous of an 11kW system. BTW, is it rather noisy? My 7kW system is pretty noisy (you can hear a distinct high-pitched whistle near it), though it’s not a problem.

    #4762

    umberto
    Participant

    Thanks, Trevor.

    The high-pitched whistle is clearly audible, but you can not hear it outside the closed garage in which my Zoe resides. I assume the noise comes from the car, not the wallbox.

    Regards
    Umbi

    #4768

    Deejay
    Participant

    Thankfully there’s a really easy way to tell if you have a 16A or 32A charger – this from ChargeMaster:

    In order to identify which unit has been installed, on the bottom of the unit there will be a black label which indicates the serial number. If the number starts H5 it indicates it is a 16amp unit and H6 means it is a 30amp unit.

    Nice to be able to prove Inept Gas haven’t swindled me.

    #4769

    Nosig
    Participant

    Perhaps nice to mention the free Renault ZE Services app which does exactly the same and also controls the A/C and charging with your smartphone? I find there is very often a large lag in refresh of the status, not solved by manual refresh either. Hopefully a temporary thing, as I do like using the app.

    #4770

    Deejay
    Participant

    Nosig – I’ve noticed the same thing, but I think it’s crappy serverside software/architecture that’s causing the lag.

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