October 28, 2016 at 11:40 #29883
Early models of the Renault ZOE would quite often encounter problems with charging at public charging points and would show a message saying “Battery
[See the full post at: Renault ZOE: Battery Charging Impossible (BCI)]October 28, 2016 at 11:41 #29884
Any comments or additional advice appreciated!October 28, 2016 at 13:39 #29885
This is a really annoying issue. I’ve had it a couple of times, usually in damp or wet weather (but not exclusively).
I had mentioned this to my dealer when the car went it for it’s yearly maintenance. They looked at it and replaced the charge port (for free) because they thought they found an issue with it.
I’ve only had it at one charger since then, just over a week ago. I tried 5 times, but I got the BCI every time. I drove to an identical charger 2 minutes away, and that one was fine.
I just wish the error message was more verbose.October 28, 2016 at 20:04 #29887
I’ve had it a couple of times, usually in damp or wet weather (but not exclusively).
That’s odd because if it’s an earthing issue it should be better in wet weather – maybe it’s actually something else.October 28, 2016 at 20:50 #29888
I had this on a hire Q210 Zoe once. I ended up in the situation of requiring a breakdown recovery and the error cleared after the journey of about an hour. I did not however that the car only charged at a 3kW rate at a 7kW charger so suspect there was permanent damage in the charging circuit on this occasion. I had tried another charger and the one it faulted on worked fine earlier in the day, an Ecotricity one.
Very good guide none the less Trevor. Many thanks.October 31, 2016 at 13:29 #29895
Definitely an earth problem, I suffered for 3 years, eventually moved to the new Zoe, no problem, at the previously “faulty” CPs.Not suggesting you do this, but if your home cp had the earth removed, BCI will appear on the dash.April 1, 2018 at 20:28 #43568
I have just had this problem with a brand new Zoe, 2017 model, trying to charge at a Podpoint charge-point. The red alarm on the dash and on the charging flap came on and there was a ‘check connection’ message on the dash. As a beginnner at all this, I thought it was best to abort and disconnect both ends. The red alarm on the charging flap remained on for a while, as we discussed what to do next. We then drove home (fortunately with enough charge to do this). By the time we got home, the red light on the flap had gone out. It was somewhat comforting to find on googling this problem, that it was fairly common. I have now recharged my Zoe at home, without any problem. On reflection, it could have been that the cord was not sufficiently locked into the vehicle. Looking forward somewhat anxiously to my next public charge point experience!April 3, 2018 at 13:35 #43569
Recharged successfully yesterday at Podpoint charge-point at Lansdown P&R, Bath, but going to try at a few more places before going on an extended journey.April 3, 2018 at 19:57 #43572
Just be firm and don’t hesitate when connecting to the car. If you get the BCI message it can be cleared by locking the car for about 5 mins, this resets the cars computers.April 4, 2018 at 14:52 #43585
pinky49, sorry to hear your trouble. Certainly it is worth confirming that the cable is inserterd firmly as far as it can go, and when it’s a heavy rapid charging cable take the weight off it while the charge is initiating to make sure the upper pins are connecting.
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