I noticed this yesterday, but assumed I was going mad. But I got the same today…

100% charge when I set off for work…

Drove 15.5 miles to work. When I got there, Eco meter says I used 3kwh and averaged 4.0 mpkwh.
ZE Services app says I have 83% battery remaining.

However, when I got back into my car to drive home, the dashboard said I have 91% battery!

These values are very different. One suggests I used TWICE AS MUCH power as the other. If the car was accurate, I’d be doing close to 200 miles on a charge! So my guess is that the car is lying!

I just drove home. Same route. Another 15.5 miles. Eco meter now says I’ve used 7kwh and averaged 4.2mpkwh. Car says I have 71%. Can’t tell what the app says I got, because despite charging for 30 mins, the email hasn’t come through nor the app updated.

But, in any case… According to the car, I used drove the same distance in both directions, with approx same mpkwh, with approx same usage in kwh, yet one was 9% of the battery, and the other was 20% of the battery!

Anyone else seeing anything so crazy?

Note: I don’t know if the car said 91% at the time I got out, so comparing the 91% and 71% might not be like-for-like; though I can’t imagine it should revise its estimate while sat parked.

At 4mpkwh, 16 miles would be 4kwh, which should be 18% of the 22kwh battery making the 83% seem accurate when I was at work. By the same maths, I should be around 65%ish now I’m home, but car is reporting 71%.

So it seems like ZE Service app is probably correct, and the car is inflating the remaining percent?!

Hi all,

I have an interesting issue outstanding before we can collect our Zoe, so I wondered if any of you had dealt with this. It seems nobody at my dealership has because it has taken nearly 2 weeks so far to come back with an answer..

My insurance company are aware of the battery hire and cover the cost of the battery in their valuation of the car – which is to say that they will pay market value up to £75,000 – fairly common I think amongst insurers, regardless of how much you tell them the car is worth.

We decided to take the GAP insurance policy offered by the dealer – which is a return to invoice price policy.

My question to the dealer is – who covers the “GAP” in the cost of the battery if the car is written off. From reading the example battery rental agreement, I can see that there is some semblance of depreciation on the battery…

14.1.4 if you have failed to return the Battery, a sum equal to its Insured Value at the date of the Termination Event. “Insured Value” means the amount (indicated as such in the Schedule) being an amount to offset any financial loss suffered by us in the case of damage or total loss of the Battery. The Insured Value will reduce by 10% each calendar year, reduction beginning at the start of the 13th month of this Hire Agreement

So in the event that the car is written off (say within a year), who covers the difference between the insurance companies market valuation (let’s say 70% of original value) and the original cost of the battery, which RCI still value at 100% of it’s cost. (I think I saw around £7,000 quoted somewhere, so 30% being £2,100 is a significant sum of money).

I’ve not long had a phone call from the dealer who claim that at any time, if the car is written off, so long as the insurance pays the remaining balance on the battery hire agreement – everything will be settled. I’m still waiting for this in writing from them – but it does seem like nobody has considered this event.

Anybody?