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It’s coming up to a year now with our Zoe after taking delivery on the 30th May 2013 and in this time Zoe was returned for repair for a total period of some three months. One of those three month we where left without a car!
On the final return she had her charging computer software upgraded and now is reasonably reliable.BUT we regularly get “battery charge impossible” the car stalling and stopping for no apparent reason, the R-Link not working and the dreadful and diabolical “Renault customer support” as they blamed me, my wife and the home charger for “breaking” the car and this after we had charge master swap out the home charger unit on four occasions!
Zoe is a good car and could easily be a great car with a bit more preparation and kindness BUT, if only Renault could have worked with us instead of declaring war, yes it really become that bad!
Now Zoe II, no I don’t think so, Wife and I have decided to go for the Tesla model E when it becomes available in 2016
Reasons..Projected cost US$35000 (The word of Elon)
200 plus mile range
Reported excellent customer service and their service rangers come to you if and when needed neat!
You own the battery YES, YES!
Very similar to the Model S but 20% smaller (The word of Elon) so should be very pretty.
Free use of Teslas supercharger network now being developed across Western Europe (no ice blocking or “out of use” reported in the states)Zoe then, a good first taste of a practical EV (if a little bitter) 🙁 🙁
I hope Elon will take our Zoe in as a part-ex when we don’t own the battery?
My Zoe arrived yesterday and I’m on a business trip.
It is an ex demonstrator and it was painstaking work to get to the point to pay the vehicle.It took nearly 3 weeks to get the battery agreement correct and signed. The dealer had no connection to RCI services and everything had to be done by fax.
I received the invoice and paid. I have no idea how often I called the dealer to confirm this and that.
Finally the car arrived yesterday and my neighbour took delivery, checked the car and signed the papers.There is no activation code as there is no welcome letter. Apparently it is the first Zoe they sold.
I spoke to the Z.E. sales person, he told me I need to register. Nothing new to me as I know this for weeks and there is an activation code needed to do this. He said he never heard about an activation code and no Zoe he sold ( which an impressive number: ZERO) had one.The next thing is that the dealer can’t get me a BG wall box. I tried to get one weeks ago, but BG is only providing a 16A one as standard. The 32A box can be ordered by Renault dealer only.
Stuffed again.
Good job I have an ordered an EVR01 granny cable from Davide at ELPA in advance, so I would be able to charge at home.
Is it my job to train the dealers?