I can understand that the excess charges need to be separate… Not everyone takes the PCP, but everyone will still be liable for a battery excess.

However, your dealer not being on the ball with the difference is very bad. That’s positively mis-selling if they can’t explain it properly to a customer. Good job you do your homework Dan!

It’s also pretty poor that Renault aren’t completely up-front with these charges on their website. Correct me if I’m wrong, but I don’t think the website tells you the PCP excess fees explicitly and the battery is only suggested in the small print for the 7500 mile option, not in the brochure or website against the rental rate tables, which makes it all the more important that a dealer should be on the ball with it and explaining it openly and honestly.

I presume, Will, that the excess in the finance illustration that you’ve attached is the PCP excess, not the battery excess?

Yeah, that’s my guess if it’s a PCP quote – that’s what we got. Our dealer didn’t even know there were two places we’d be charged extra for going over until I specifically asked for the charge on the battery rental one (he’d given us the PCP one). It’s kinda stupid that both the finance and the battery rental are with the same finance company and they haven’t combined these. Through in the need for insurance on the battery and owning a ZOE is possibly the most complicated thing I’ve done besides buying houses ;(

Yes thats the PCP excess, we should be able to print these off for battery rentals – in fact it is a legal requirement to be able to provide a quote but it just won’t let me at the moment.

Exactly what I was about to say, Dan… Took this snip of the webpage, which shows where the confusion lies.

I presume, Will, that the excess in the finance illustration that you’ve attached is the PCP excess, not the battery excess?

I have signed for the car, but not put pen to paper for the RCI battery contract, just had figures from the current brochure at the time. I just don’t know if I will loose the deposit if we pull out. If that is the case I feel it is very unfair, but tonight will be quite sleepless.

They can’t hold you to the sale if they have changed the prices from what you were given. They might not be able to honour what you were told, but they certainly can’t just change the price before you’ve signed and force you to buy it.

My guess is that they will honour the prices you were given; there will always need to be some overlap when the prices change, or loads of people will end up pulling out because the prices changed right before they signed (buying a car is not a quick process).

currently unable to print battery lease quotes as there seems to be an issue with the RCI system but I believe the 30p excess is only on the 3,000 mpa lease – which the system also won’t let us produce at the moment! It is implying that the excess on the other leases is 4.5p but until I see the full quote I wouldn’t want to commit to that.

That’s what it was with the old ones, but the offers site says 30p for the 7k rental. If you’re right, and it’s not 4.5p, that’s far cheaper than even the old one (£7.50 per 100 miles), but it could explain why the prices went up.

David is right though, Renault UK need to setup the pricing and stick with it, this constant chopping and changing is no good for anyone.

Agreed. I hope this feedback is going back to Renault! 🙂 It’s really bad for people taking their time over the purchase trying to decide on how it works out financially 🙁

No we are self financing as the dealer APR was crippling.

The PDF on the website now has increased battery rates.

I’ve run the new figures through the spreadsheet and there’s no way I can make the figures balance – the “what the customer pays” is always different to adding up all the payments. Can somebody explain please?
As the wife’s buying the car my getting the sums wrong is not something I can get away with!
My deposit: £599+£99=£698
Her input: 48*(£89+£70)=£7632
Our joint total =£8330

We don’t expect to be purchasing at the end, but if we did:
Car: £599+£99+(48*£89)=£4970
Dealer (Renault?): £5060
To Purchase: £6900+£149=£7049
Total £17079

Example says total amount payable =£16011
My error +£1068
Where am I going wrong?

(Plus we would need a battery lease of course.)

Puzzled Fred

I have signed for the car, but not put pen to paper for the RCI battery contract, just had figures from the current brochure at the time. I just don’t know if I will loose the deposit if we pull out. If that is the case I feel it is very unfair, but tonight will be quite sleepless.