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So I’m on a 4 year deal for the car and batteries. Should i trade the car in after 2, what will happen to the battery hire? I can’t get a straight answer from Renault. Does it simply just stop?
In reply to: 18 hours and counting.
Are they picking you up to go and sign the battery rental!
Don’t sign anything until they resolve these problems for you, any tyres will do until the EV one’s arrive on Tuesday.
When I was looking for mine, I called this dealer on a Saturday morning, told them I wanted a PCP for 4 years @ 12,000. “Oh yes we can do that for you sir, we’ll get onto it right now” and you’ve guessed it, never heard a dickie bird from them.
Good Luck
In reply to: 18 hours and counting.
Now apparently it’s got 2 flats and tyres are on order. Which won’t arrive until Tuesday.
My first experience with a Renault dealer, can’t say I’m hellish impressed.
Apparently honesty is something to be avoided at all cost.
The garage in question is Parks Renault, Dunfermline.
So now I’m car less. They won’t give me a demo because there are none, they won’t pay for a hire car.
This is the first time in 22 years of driving I’ve been left stranded by a garage. Ridiculous.
By the time 2pm comes and I go to sign the battery rental I might just have changed my mind and cancel the order. Losing faith in the dealer now.
In reply to: Battery Hire – Differing price on Renault site?
I haven’t looked at your links but will probably be old agreements/out of date systems. I bought my Zoe from new in November 14 and signed up to battery agreement at £70pm.
Thera re now cheaper battery agreements.
So when I configured my Zoe on the Renault website it quoted £57 a month for battery hire for 9000 miles pa over 36 months.
Yet a link I just came across (see below) quotes £77 a month for 36 months?
Can someone explain?
http://www.renault.co.uk/cars/electric-vehicles/zoe/zoe/zebattery/
Mike
In reply to: 18 hours and counting.
Ha outrageous. Just had every excuse under the sun.
It could take 24hours for the battery lease to come through. My problem how?
Too busy, but administration staff could do the car sales bit. Fine by me!
Oh and it’s got a puncture and tyres need to come from factory. So I say why not pull a wheel off the new demonstrator?
Jeezo, this is supposed to be one of those happy feel good purchases. It feels like I’m paying for a funeral here.
Last time I ever give a garage 2 weeks to do a 4 day job.
In reply to: New member – ordered an Intens, getting cold feet
There is a buying battery option. But if you rent then if they go wrong or lose capacity then they aren’t your problem.
You can change the mileage amount for the battery – probably have to increase mine. It’s amazing how the short journeys build up.
Can’t see the issue with a separate deal on the battery.
In reply to: New member – ordered an Intens, getting cold feet
Hi Sandy,
Thanks for your reply. To pick up on the responsibility point, i may not have explained myself very clearly. I visited the Renault site, I visited this site and I asked as many questions as I could think of of the dealer at the time. As a consumer, i feel as though I have fulfilled my obligations to myself. But lets be clear, this is a wholly different purchase to that of all the cars I have had in the past. It’s completely new technology and naturally has completely new literature to boot. When I bought my RS Clios, as a car enthusiast, I knew more about the car then the dealer (it was a bit embarrassing for them to be honest) but in this instance, you expect the dealership to step up and earn their money. The salient facts need to be outlined by the dealer in the first instance, not the customer. My questions should have prompted him to be more forthcoming with info rather than simply answer the question with a yes or no and leave it at that. As a cynic, one would suspect the dealer was holding back somewhat.
We did have a chat about the battery hire and it was very short. He told me how much it was for the mileage, and i accepted. He led me to believe that excess mileage is payable upon handing the car back much like a regular pcp. I had no reason to disbelieve him. With hindsight I should have as he told me the button in the car that warns pedestrians of me coming was ‘cruise control’ and he further told me ecotricity is a monthly fee. Both incorrect. It is this sloppiness that has put me off.
I am going to call them today and be a bit more forceful with my questions. If i don’t like it, the car is cancelled.
It’s an interesting point about the mileage. It is correct that I do a 20 mile round trip and so doing the maths on work alone, if I worked 365 days a year (i don’t!!! 🙂 then yes, it would seem my selection of the 7500 miles would be correct. Maybe the flexibility of upping this in future would be of benefit then in that case should i find I’m doing more.
I guess i don’t understand the concept of battery hire? Why is the cost of the battery not lumped in to the cost of the car? I mean, i don’t rent the engine in the beemer separate to the rest of the car.
Also, I pay my cars on PCP all the time and so the Zoe’s monthly payment will replace that of the bmw and in fact be cheaper per month.
In reply to: New member – ordered an Intens, getting cold feet
I think there is only so much a dealer can tell you, all the info is fairly readily available on the Renault site. In fact it’s 100% your responsibility to arm yourself with as much knowledge as possible then play dumb when the dealer is trying to do you a deal. Then you hold all the aces when it comes to negotiations. ;). Plus if in doubt ask here, its a knowledgeable bunch around here, I can tell you I’ve learned a lot.
What I will say is do the math before you go to the dealer. Ok so you don’t commute to work 365 days a year, but even I noticed you said 20mile round trip so imagine that’s all you do even on weekends and holidays…. it adds up to 7300miles. Do you really cover so few miles? Personally i’d bump the mileage up to 9000 as its only £7 a month more… or as I did bump to 10500miles at £65. That’s less than £4 a week more but gives you an extra 3000miles of holidays/shopping and fun days out in the car with no worry of excess at the end of it. That said if excess is 4p a mile then difference between 7500 and 9000 is equal to £60 excess, or £84 if you pay for 9000 miles. Cheaper to take the excess then. However if excess is 35p you are looking at £525 excess if you cover 9000miles on the 7500mile contract. Personally id rather pay for the buffer.
I personally cover about 7500-8000 a year based on my last 5 MOTs from my ICE car (check your latest MOT as it has last 5 years test mileages). But I know the mileage will be higher if I’m spending nothing on fuel, i’ll just want to drive it more and more.
I also read that if your consistently 20% variation from your contracted mileage that Renault can change your contract. Now this will be generally in Renaults favour. But if that rule is good enough for them and you find your consistently 20% lower you could request a contract change. Its not clear in the contract that its only for 20% increased miles. And I’m sure even a fairly poor no win no fee lawyer would happily take it on.
Also you’ve not said, so I can only assume, that the 1 series is bought and paid for, my assumption as you said your trading it in. So your not really saving anything buying a ZOE as you’ll have PCP or loan plus battery hire.
I’ve just sold my 12 year old fiat that cost me £120 a month in fuel, but pretty much cost me nothing else month to month. Switching to a Zoe has in real terms cost me an additional £8500. It’ll take a long time before any fuel saving covers that dent in my finances. The fact is I WANTED a new car.
In reply to: New member – ordered an Intens, getting cold feet
Here is the info on renaults ze battery rental. It quotes 4.5p per mile. http://www.renault.co.uk/cars/electric-vehicles/zoe/zoe/zebattery/
I’m going to have to call the dealer at Bolton to go through this thoroughly. Folks on here quoting 35p per mile (they must have seen that somewhere) but renault quoting 4.5p.
This should have been discussed earlier. I haven’t signed any finance yet so I have time to back out if not happy. I’m disappointed as I really want the car.
