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6 weeks since install but no polar card yet
picking car up on tuesdayHas anyone got their Polar card yet? I’m still waiting too and have emailed them today.
yes i got mine about 2 weeks after my charger was installed.
E-mail this lady – she is the one who sorts them out…
siobhan.mcintyre@chargemasterplc.com
siobhan.mcintyre.AT.chargemasterplc.com
I haven’t got mine yet (over a month) so I’ve taken your advice and dropped a line to Siobhan.
Turn out the guy that installed it didn’t process the paper work so there is know record of it being done
Needed to email serial number
Others might want to speak to British gas just to check theirs has been doneI’ve got my Polar card – got it about 3 weeks ago. Shame I’ve got no car to test whether my charger or the card works or not.
I’ve got my Polar card and the first charge point I went to at Waitrose I got an impossible to charge warning light come up on dashboard. After phoning Polar seems like a bad earth is the issue. When the engineer comes to sort the chargers out he has been told to call me whether this will happen or not I don’t know. These chargers have only been fitted within the last 12 months. Until this charging network is sound how can they expect to sell a lot of cars!
Well, I replied to the BG email yesterday for the wallbox and today I already got a call from Adam to book the installation.
They are due to come on 2nd October. Adam even ensured that I get the 32a box, as I mistakenly put down the 16a.
This forum came up in conversation and he said he might have a look on here to see if there is anything they can improve.
Seems they are very busy at the moment, he said approx. lead time is 4 weeks at the moment.British Gas have been back this morning and i now have a charger with the correct faceplate so the charging connector will now dock into it. They had to replace the whole unit, so I guess my original one was incorrectly manufactured.
just wanted to share something with you all that have the BG charger and Polar cards – you have to request from Polar to grant you access to the other schemes (PIP).
it sounds daft, but i had to call them and ask why my polar card worked on some points and not others to be told that i have not requested the access!!!
so i would advise everyone to get on the blower and ensure chargemaster give you all the access on your card!
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This reply was modified 13 years ago by
jit187.
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This reply was modified 13 years ago by
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