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I’m in Birmingham and my dealer is the central Birmingham one in Digbeth.
Leicester – Renault Lecester
I live near Halifax, West Yorkshire.
Zoe ordered from Renault Huddersfield (as Renault Bradford were useless).Delivery looks like it has slipped by around a week, but should still have it by the end of Sept.
Hi Trevor – I’m no good with these photo uploads but will send you a photo to your e-mail if you can let me have it and I will take a pic when my wife gets back (after she has given rides to all her work colleagues that is!)
We got our Zoe from Bristol Street Motors in Exeter. We were their first Zoe sale (although they had sold a twizzy too before). It may reflect our rather rural area but then again the electrician who installed our charger said they had been very busy in Cornwall!
I paid the £49 reservation fee (not refunded!) and then got bored waiting, then got interested in it again which coincided with the dealer having the Black Intens with 17″ alloys in the showroom. This was the spec I wanted so I kind of wonder whether Renault just delivered one in case! So my only wait was for the charger due to the 2 week wait for the survey and then a further two week wait for the installation! B Gas -marvellous to have two visits all the way from their Bristol base to Devon – and they weren’t driving an electric kangoo either! Anyhow, I suppose that means I “ordered” the car at the end of July…. Sorry if the story was dull!
Any views on charge stations? Polar seem to have some good links – e.g. with Asda and Ecotricity are doing well with motorway services and now Ikea. These seem to be the ones with the sensibly placed charge points (i.e. not in town centre paying car parks a long way from main long journey routes!). I think sainsburys are using Pod Point and I also saw an “Electromotive” charger at a sensible location (forgot now where!). It is a real pity that these networks are not shown on one comprehensive live map. I guess it is because each firm is still competing for potential market share to a degree. Renault say they are using the “Zap Map” for the on-line R-link/Tom Tom system but, whatever this is, it doesn’t seem to be that comprehensive from what I am hearing. The above is all fairly academic as I will probably only need a public charge station when they have moved on to e-cars that can tow caravans…by which time I expect the battery range will be in excess of 200 miles minimum (or 400 miles minimum without a caravan on tow!)..about another 7-8 years is my guess.
For reference, I’m still arguing / negotiating with Renault UK complaints. It’s been a month now since I raised the complaint and they appear to be either stalling or just just useless. I’ve had a half-hearted explanation for my delay and why I wasn’t contacted (well, 2 different reasons actually, they don’t seem to be sure) and an un-proved assurance the directors have been told about the need to improve communications with customers. They’ve failed to even suggest finding me an alternative vehicle from the available ones in the country (I’ve now suggested it and they are being slow at finding one) and have avoided discussing compensation until my car arrives. I’m not accepting that and want them to compensate me by upgrading my car spec which means before it is manufactured. If they don’t get a move on in the next week I’m considering cancelling my order because their level of customer service – even in the complaint department – seems significantly below par and I worry if I ever had a problem in future I’d get exactly the same poor level of service. Now I understand why my dealer was struggling so much to get me info!
My dealer –
SMC RENAULT,
ALDERSHOT,
SURREYdealer city motors
bristolSeward’s in Portsmouth. I’m now speaking to complaints as they now don’t have date for my car 🙁
lol, you were possibly the person speaking to Chris when I tried to call 😉
Update on my complaint – they say there are no unregistered cars in the dealer network they can offer me as a replacement. Chris wanted to wait for the car to be delivered before organising compensation for me but I pointed out that that removes my choice to cancel the car and/or their option to offer a spec. upgrade on the car before production. He’s going to come back to me tomorrow with compensation options. I’ve reminded him again that others (andyw, for instance) were offered replacement cars with upgraded paint. Chris says if they did offer a spec. change it would result in a cancelled order and I’d have another 11 week delay (to which I pointed out that I still have 5 weeks to wait anyhow for my original order thanks to the 8 week delay).
It sounds to me like the standard approach is to offer dealer-fit accessories as compensation but if I have the option of an arm rest or a parking camera, a boot mat or a paint upgrade I know which I’d choose – even with the extra delay. At least the delay would be my choice this time.
I’ll let you know what he comes back with tomorrow 🙂
I’m based in Thames Ditton and am buying from SMC Renault in Aldershot (long story). Renault are still looking for my car. Yes – seriously. You’d think in this day and age where the car is telling it’s owner how much charge it has on a regular basis, that it would be able to tell Renault where it is!! I’m working with Adam in customer services (he told my wife he’s at the top of Renault customer services) and Daryl at SMC. Daryl is doing a great job but he’s being let down by the Renault organisation.
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This reply was modified 13 years, 2 months ago by
nickh.
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