Would you still buy your Renault ZOE (knowing what you know now)?

This topic contains 45 replies, has 28 voices, and was last updated by Samsam 11 years, 10 months ago.

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October 1, 2013 at 22:18 #5422

Trevor Larkum
Keymaster

[See the full post at: Would you still buy your ZOE (knowing what you know now)?]

October 1, 2013 at 22:28 #5428

Trevor Larkum
Keymaster

I have voted ‘Yes, definitely’. But I don’t imagine that was in any doubt!

October 2, 2013 at 10:30 #5443

farblue
Participant

I’ve voted ‘yes, definitely’ because the car and what it represents are certainly worth the pain. However, anyone considering buying should be aware of:

* Terrible customer services from Renault
* R-Link still has lots of rough edges/bugs and I’ve had no reply from any of my emails to their support about the various issues
* Don’t expect to be able to rely on public chargepoints – they are a bonus but nothing more
* British Gas can be a real pain getting your home charger installed.

October 2, 2013 at 15:56 #5446

strangerover
Participant

Voted – Yes definitely!
Now that I have a space-saver spare wheel and a jack onboard, I can travel on motorway without the added anxiety.
Also got a set of winter tyres on a second set of alloys. Soon be Christmas and temperatures in UK will drop below the magic 7 degree censius barrier.

October 2, 2013 at 17:46 #5447

spider
Participant

Yes definitely
But as farblue has pointed out a lot of little things need sorting

October 2, 2013 at 23:57 #5455

andyw
Participant

No regrets at all! ZOE is a fantastic car full-stop , never mind an amazing EV. Yes the road from pre-reservation through to delivery was rough and frustrating, however that can now mostly be forgotten. Renault seriously need to improve their core customer services and public relations (in general)! I just hope that Zoe continues to be a work in progress for all parties involved (Renault, TomTom, Michelin etc.) so that the car’s final issues can be ironed out and features added and improved over time.

October 4, 2013 at 18:50 #5466

Appmacguy
Participant

Voted – Yes definitely

I have no regrets about buying the car I just really hope this kind of motoring becomes common place and takes off. I’d really like to think in three or four years time I’d be looking at a Zoe-II a sports car or perhaps Tesla’s car for the masses. I wold hope too a few friends have taken the plunge in going EV motoring based on my ownership.

October 4, 2013 at 19:34 #5467

timbo
Participant

I voted yes definitely too. Quite simply this is the best car i’ve ever owned. Even my ‘basic’ model has a really high specification, the car looks great, it’s fun to drive. Sure things could be better- renault should consider ditching BG, improve their training and support for dealers and listen to their early adopters. But you have ti hand it to them- they’ve developed one heck of a car!

October 5, 2013 at 11:55 #5469

Trevor Larkum
Keymaster

Thanks for all the positive comments – it’s encouraging that most people would definitely order again. However, I’d be interested in hearing from those who voted Probably or Maybe to get their point of view.

October 11, 2013 at 15:30 #5527

Buzzar
Participant

We voted probably not because of the abysmal treatment that we received from renault UK while our Zoe was off the road for 3months with “charging issues”.

After blaming my wife, blaming me and then blaming our charger 4 times the issues where cured by Renault EV Service Birmingham by updating and overwriting the battery charge computer software in our car,

Our Zoe is working fine now but if only Renault UK could have worked with us instead of 3months of denial and blame games.

Their attitude towards us stank :{ :{
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