This topic contains 367 replies, has 80 voices, and was last updated by 
-
Posts
-
Ken, any reason given? You didn’t ask for 17″ alloys too?
Trevor,
No reasons given. It just shows up as November delivery when the dealer checked it yesterday. But when he ordered it showed as september or october delivery.Well, I think it might be even longer. So I kind of resigned to wait.
At present I travel 80miles/day.
Spend about 120.00 per week on petrol(around 500.00 per month).Zoe reduces the cost significantly.
Total payment including the battery lease is 380.00 for 5 years Hire purchase. So I am saving about 100.00 a month and still get to own a new car.So I shall wait.
regards,
kenCar is at the dealers
Won’t be able to pick up on the first of sept due to work so picking up on the 3rd
This is around a month earlier than the estimated delivery dateHmm – mine was supposed to be at dealers today. Got a call from the dealer last Friday (while I was in US on business) saying the car was “lost” – different systems showed different locations. He did offer me a black Intens with 17″ alloys if I wanted a car immediately. I’ve opted to keep waiting for the car I ordered (although I did suggest that they take the 17″ alloys of the Black Intens and put them on mine to make up for the inconvenience!). I will call them again tomorrow to see if my car has mysteriously re-appeared (not holding my breath)….
At last, i’m nearly there now. My Zoe has been with the dealer for about a week. As i’m away at the moment I’d arranged to collect on sunday 1 sept.
My dealer rang me yesterday to say that their charging point still hasn’t been installed yet(!) and as the battery only has about 40 miles worth of charge in it there might not be enough to get me home (also 40 miles).
The solution – the car is being delivered on a flatbed on sunday morning. Hopefully my newly installed charge point works well. The alternative would be a gentle roll down the hill to charge points in the nearby city.
Any tips on what to check out / look over when the car is delivered?
@timbo I am also getting mine on Sunday at 9am from the dealership.
I can’t believe Renault dealerships out there still have no charging facilities. I presume they concentrated on the larger dealerships first with the rest coming online soon.
Firstly, have you signed your battery agreement and ZE services contacts yet? I did mine a few days ago so I’m hoping for the techie server side stuff for R-Link and the ZE App to be active by the time I pick the car up. If you haven’t make sure you have talked to your dealer.
Second, I’d go over the car to ensure it is perfect. Look along the panels to see any signs of dents, scuffs and blemishes that may have been touched up. Light and reflection are your friends at this point. Valeting guys and body shop folk are worth their weight in gold hiding accidents or imperfections to get the cars out of the door. Check the alloys for damage and also the upholstery.
Third, ensure you have stuff like the SD Card, second key, matts, wipers, dust caps, any extras, all lights are working in and out.
Fourth, don’t sign for the car if you are unhappy. You will have far more power with a guy sitting waiting for a signature on the phone to the dealer than afterwards.
I hope that helps, I just got to remember my own advice now.
If you have signed the ZE services contract, so you have the activation number, I imagine you could activate your online account now.
@Trevor I have signed the paperwork, have the activation code and paperwork, the VIN etc. I don’t ‘think’ the dealers have activated my Zoe yet it is failing to let me create an account. I may be wrong but I dont understand the process.
I have three contracts 2 have codes. Upon using one of the codes I get an error on the website. Any ifo help would be great from others that have done this. Perhaps I may be jumping the gun as I dont get the car until Sunday.
@Trevor – I picked mine up last Thursday.
@appmacguy – it seems that having the activation code doesn’t mean that the account is ready to be activated, there seems to be an additional step they need to trigger on the Renault back-end systems. I’d suggest this only happens once you’ve picked the car up, but I don’t think they’re that organised… Might be worth ringing the ZE Services team to check. I had to do that anyway as my dealer didn’t have the Welcome letter – they sent me the code and I had to wait an extra day before the account could be registered with that code.
We may have had a breakthrough!
Yesterday I chased my dealer yet again, the car was meant to be in the country now for collection 1st September. We had not heard anything therefore I was feeling apprehensive.
I found out yesterday the car has not left the factory yet due to a 3 week factory close down. Making my car look more like late September to early October.After everything that had gone on with the car and delays and poor service as a whole I contacted them to find out about cancelling the order, was it to late etc?
I got a call at 9:05am today apologising and letting me know they have a solution for me. Another branch in Yorkshire has a white zen in stock. And renault are going to get this shipped to my branch for collection late next week to early the week after.
The only snag, it’s the wrong white, I opted to ‘normal’ white and this is ‘metallic’ white.
I was worried about the next line from his mouth, but due to the many issues we have had with the car so far they are covering the price of the paint difference for us.
Therefore our car is now in the country sat about 60 miles from our house right now.There will be no difference, the reg I have picked is still ours (has my initials in it) and we are still looking to collect early September.
Obviously right now I don’t know if its going to all fall into place, but my dealer has realised that if it doesn’t the order will be cancelled.
Fingers crossed.
You must be logged in to reply to this topic.