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Congratulations, steamrunnner! Pictures please (and anyone else who’s got a Zoe and not supplied pictures)!
Andy – good news, fingers crossed for you!
@andyw Good going and I hope it all works out for you with the replacement car 🙂 I’m talking again on monday to the guy handling my complaint and will be mentioning that ‘other customers who have had issues have been offered alternative vehicles with upgraded specification’ 🙂
I have after a patiently waiting several weeks picked up my Zoe in Neptune Grey this morning from Renault Leicester. 7 miles on the clock and had 98% charge and an estimated 72.7 miles of range.
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Pic3Congratulations, Appmacguy – a new chapter begins! I’m sure you’ll love it.
I’ve downloaded one of your pics, turned it the right way up(!), and updated the table with it.
@appmacguy Thanks for the tips a couple of days ago. I’m pleased to say that my Zoe arrived on the promised flatbed at 9am this morning. Unlike yours mine had only c40 miles range available, so I was keen to charge before I ventured too far….
Following the advice here, I had to chase my dealer up about the battery contract, and I’m glad I did. Although this had been overlooked, the dealer did pull out the stops to get the paperwork sorted this morning. The process was completed at 1130 this morning, when the activation codes were sent to my Zoe and it would then charge.I did try charging earlier, though as expected, it didn’t work until the battery hire folk activated things.
Spent the rest of the day touring Teeside charging points to discover how many weren’t working….
@ Appmacguy
looking nice mate!
let me know if you want a drag race! (lol)
Timbo – congratulations! Would love to see some pics when you have a spare minute, and to hear about your public charging exploits.
Well – I’ve finally managed to get to the bottom of what is happening with my Zoe. Apparently it was built on 24th July. It’s still in the factory! And that is as a priority order. To say I’m furious with Renault is an understatement. My sale rep (Daryl) has been great at keeping in touch but has been let down by the Renault systems. If anyone has contact details for people in important positions in Renault it would be greatly appreciated. Minimum I want in recompense is a set of 17″ alloys!
I’m jealous of all you guys that are getting your deliveries. 🙁
If your car is built you might not get a chance for the alloys. However, you could get anything ‘dealer fit’ including the paint protection and accessory packs and you could get the tom-tom hd subscription (3 years £150). Alternatively you could get money off.
I strongly recommend complaining directly to Renault UK. Just ring up customer services. I’ve found Chris to be pretty good with my complaints – although I’ve yet to negotiate compensation. At least he tracked down the cause of my problems to a logistics mistake in component sourcing.
a post on their social media pages can sometimes get things sorted
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