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  • #8887

    timbo
    Participant

    Well, I suppose it was too good to last…. Last month my battery rental appeared VAT-free. This month Renault have taken the full £93 plus the VAT that they didn’t take last month. Ho hum. I still haven’t had a paper statement since April, though.

    #8843

    Steamrunner
    Participant

    I know there’s a separate “Zoe Insurance” topic, but I thought I’d start a new one as this is more about claiming than initially insuring.

    I had the misfortune to have someone go up my chuff recently – a car in front of me braked suddenly to do an illegal u-turn, and although I stopped in time, the car behind me didn’t. Much damage to their Golf, cosmetic damage to my rear bumper and undertray (plus confirmation that my brakes are now working).

    Anyway, I contacted my insurer (Admiral) who passed me on to their “preferred claims handler” – Albany Assistance – who said they’d sort everything out. However, they only deal with their “preferred repairers”, none of whom are a) Renault approved or b) equipped to deal with EVs. When I spoke to Renault they told me that any repair had to be carried out by a Renault Approved repairer to maintain the warranty, especially when it came to the EVs. I haven’t found any written proof of this, though, so I’m not sure how true it is. Still, I know the garages local to me that they had approved, and I wouldn’t want any of them poking around an EV.
    So I went back to Admiral who said I’d have to take the car to a Renault dealer to get a quote (so much for “We take care of everything for you”); my local dealer can’t deal with EVs, the next one (West London) doesn’t have a bodyshop anymore, so the next closest one would be about 70 miles away. Not ideal.
    Then I remembered that Renault have their own “Accident handler” line, so I rang their dedicated EV line – much better! They pointed me to a local Renault-approved repairer, and although they’re not EV-equipped, they know enough to know when to call in a Renault tech for any EV-specific work. They’ve also taken care of getting me a hire car and will (supposedly) deal with everything else – given my last experience with Renault’s customer care I am expecting things to go wrong at some point, but so far it actually seems to be going well… I must admit, I am somewhat sceptical of these claims handling companies (they sound a bit like PPI handlers), but when both your insurer and your manufacturer want you to use them, it seems like it’s worth a try…

    So, long story short, what I’m getting at is it’s not just the price and battery coverage that you need to bear in mind when looking for insurance – it’s whether or not your insurer can actually cope with repairing an EV. If they can’t, then bear the Renault service in mind – if I’d remembered it sooner I’d have saved myself a lot of phone calls!

    When my i3 arrives I’ll just be going with the BMW flexi insurance, keep things simple…

    #8842

    In reply to: arrived at the dealer


    squirejo
    Participant

    I received the following email a few weeks ago when I bought my car:

    Now that you have ordered your new Renault ZOE you are able to have a free domestic Wall-Box fitted at your home. Its 7kW capacity means that your ZOE’s battery can be recharged from completely flat to 100% in just three to four hours, and Z.E. Ready certification means it’ll work perfectly with your car.

    In order to receive your Wall-Box, we need you to fill in your details and accept the terms and conditions using the link below;

    Order my ZOE Wall-Box

    After you have filled in your details and agreed to the terms and conditions, we will call you within 2-3 days to arrange a suitable time to complete your home charging installation before you take delivery of your vehicle.

    If you have any questions regarding your Wall-Box, or in the unlikely event you haven’t heard from us after 3 working days, please contact British Gas on 0800 980 8175.

    #8792

    PJHarley
    Participant

    I noticed yesterday that there was a message waiting for me in my daily driver Zoe. It said there was an update.
    So today I dually took out the SD card and put it in my Mac where it immediately opened the R-Link app and strated downloading the update.
    After around 20 minutes the card had been backed up and the new update installed.
    I took the SD card and put it back in the car. I turned on the Zoe and was presented with the dialog “Update available, install?” (after TomTom had started and I had excepted the disclaimer of course).
    Nothing seemed to be happening but then the progress bar started to fill. After a few minutes the R-Link rebooted and I was again told there was an update. Ok, I said yes again and this time it was much faster. Once again a reboot. Tomtom and R-Link logos appears and then the screen went blank.
    I waited and waited but nothing was happening. I turned off the Zoe and turned it on again but nothing. The dash was working fine all this time.
    Having read an article on here that there was a similar problem back in 2013 I assumed I had to remove the battery connector. So I went back in the house and check this up. I went back to the car 15 or so minutes later.
    I opened the door to get the bonnet release and so the R-Link screen flash on. Oh! I thought, what’s going on. I sat in the car and waited.
    The R-Link screen had a message in a red box saying “Updating CanCoProcessor”. Ok so I waited some more and after a while I saw the Tomtom logo and the R-Link logo appear and everything seemed ok again.

    So the moral of the story is, if you see a black screen “DON’T PANIC” go and get a coffee, when you come back feeling calm again, the Zoe will wake.

    Incidentally, the update said bug fixes. So I quickly went to the Z.E. Services icon to see if it worked now. Nope!! Tapping on Charging Points eventually returns “Z.E. Services are not available in this country” 🙁

    Oh! well.

    #8778

    In reply to: Zoe Insurance


    ecozed
    Participant

    I got my insurance from Renault (£244) and they told me the battery was covered without me having to ask.
    It just seemed good sense to go with them and avoid any doubt and they were loads cheaper than Aviva.:-)

    #8765

    donald
    Participant

    I’d like to add to the conversation but the bank reduced my statements to 3 monthly so I am left a bit in the dark on my finances in that particular account that the battery rental comes from!

    I’ll check too….

    On the basis that people have been threatened with court action for failing to pay off accounts showing £0.00 then I think a penny out is a matter to be raised.

    (VAT men don’t care about being particularly accurate with corporate accounts. They only take action against people that can’t afford the tax in the first place. What would the point be of hassling a company about whether their figures are accurate or not when companies aren’t that bothered and just pass it off to the accountant? It is, clearly, far more fun to hassle private people who will get really angry about it!)

    #8760

    timbo
    Participant

    I took a look at my bank statement recently and noticed my £93 rental was £77.50 in may. Anyone else noticed similar?

    Has battery battery rental for EVs gone VAT free?

    #8758

    squirejo
    Participant

    funnily enough I had this yesterday – was triggered I think initially by my new EVSE lead which tripped leading to a ‘battery charging impossible’ red message.

    I then tried to use 2 other chargers and the car seemed stuck in the ‘ongoing checks’ mode as you describe.

    With 11 miles range I mopted to limp the car to the dealer yesterday and when plugged into their charger it fired up first time. Odd.

    #8723

    Buzzar
    Participant

    We have been having problems with our Zoe’s charge socket of late i.e. the connection has become unreliable and if the charge cable is knocked or moved while connected the charger turns off and “BATTERY CHAGE IMPOSSIBLE” is displayed on the dash.

    We have noticed that one of the connector pins ( Top Right Pin ) in the Zoe charge socket is only protruding half the length of that of other pins so is this the cause or is this half pin normal, could any one kindly check and report back please?

    Photo..
    Zoe Charge Socket

    #8717

    donald
    Participant

    I think I’ve found the answer – it looks to me like the NextGreenCar article on 500k charging events incorrectly represented Ecotricity’s press release saying it had provided 500k miles of charge

    That looks wholly reasonable. Assume 50 miles per charge, that’d be 10,000 charge events, or on average two charges per car per year.

    This buys into my feeling that only a minority actually use public chargers – if people use public chargers then I think they’d tend to use them quite often – we have the commuter looking for a top up to/from work (either to ensure the range, or just for a free top up), which is at least every other day. Then we have folks doing a trip once a fortnight to see relatives or friends, or just for a jolly.

    (I may be flattering myself, but I am sure most people are like me – I really don’t want to go somewhere every weekend, so worst case is every other weekend!)

    So if commuters are charging, say, 100 times per year, and ‘weekenders’ are charging 25 times a year then we might have, say, 80 regular commuter-chargers and 80 regular weekenders. That’d mean the vast majority of the 5,000 EV drivers just don’t use the electric highway.

    You can toy with those figures if you like – it could mean 40 commuter-chargers and 240 weekenders? What do you think the split would be? Even if it were all ‘weekenders’, just twice a month, that’d still only be 400 of the 5000 EVs out there.

    I reckon the most frequent occasion for using a public charger is by EV folks simply using charging as an excuse to get a good, free, parking spot. Sorry, I don’t see any reason whatsoever as to why I would want to charge up at a supermarket that is less than 20 miles away, and what possible reason would I have to want to go to a supermarket or town centre more than 20 miles away!? If I am going to a town centre miles away that I do not know about then I’d not know where the EV parking spaces are, and I’d tend to assume they’d be blocked so I’d not take an EV at all anyway!

    chargers = gimmick = waste of tax payers money. Stick the money into battery research and a free pool of loan ICE cars which’d work out cheaper in the long run than installing public chargers for a few hardy folks tempted to the adventure.

    I do approve of chargers on the motorway network, however. Even if they never even get used they still serve a very valuable service there because folks can push their mileage right to the limit, knowing if they are on their way home and have overdone it then they can stop off for a quick boost.

Viewing 10 results - 2,251 through 2,260 (of 2,711 total)

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