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I know there’s a separate “Zoe Insurance” topic, but I thought I’d start a new one as this is more about claiming than initially insuring.
I had the misfortune to have someone go up my chuff recently – a car in front of me braked suddenly to do an illegal u-turn, and although I stopped in time, the car behind me didn’t. Much damage to their Golf, cosmetic damage to my rear bumper and undertray (plus confirmation that my brakes are now working).
Anyway, I contacted my insurer (Admiral) who passed me on to their “preferred claims handler” – Albany Assistance – who said they’d sort everything out. However, they only deal with their “preferred repairers”, none of whom are a) Renault approved or b) equipped to deal with EVs. When I spoke to Renault they told me that any repair had to be carried out by a Renault Approved repairer to maintain the warranty, especially when it came to the EVs. I haven’t found any written proof of this, though, so I’m not sure how true it is. Still, I know the garages local to me that they had approved, and I wouldn’t want any of them poking around an EV.
So I went back to Admiral who said I’d have to take the car to a Renault dealer to get a quote (so much for “We take care of everything for you”); my local dealer can’t deal with EVs, the next one (West London) doesn’t have a bodyshop anymore, so the next closest one would be about 70 miles away. Not ideal.
Then I remembered that Renault have their own “Accident handler” line, so I rang their dedicated EV line – much better! They pointed me to a local Renault-approved repairer, and although they’re not EV-equipped, they know enough to know when to call in a Renault tech for any EV-specific work. They’ve also taken care of getting me a hire car and will (supposedly) deal with everything else – given my last experience with Renault’s customer care I am expecting things to go wrong at some point, but so far it actually seems to be going well… I must admit, I am somewhat sceptical of these claims handling companies (they sound a bit like PPI handlers), but when both your insurer and your manufacturer want you to use them, it seems like it’s worth a try…So, long story short, what I’m getting at is it’s not just the price and battery coverage that you need to bear in mind when looking for insurance – it’s whether or not your insurer can actually cope with repairing an EV. If they can’t, then bear the Renault service in mind – if I’d remembered it sooner I’d have saved myself a lot of phone calls!
When my i3 arrives I’ll just be going with the BMW flexi insurance, keep things simple…
I noticed yesterday that there was a message waiting for me in my daily driver Zoe. It said there was an update.
So today I dually took out the SD card and put it in my Mac where it immediately opened the R-Link app and strated downloading the update.
After around 20 minutes the card had been backed up and the new update installed.
I took the SD card and put it back in the car. I turned on the Zoe and was presented with the dialog “Update available, install?” (after TomTom had started and I had excepted the disclaimer of course).
Nothing seemed to be happening but then the progress bar started to fill. After a few minutes the R-Link rebooted and I was again told there was an update. Ok, I said yes again and this time it was much faster. Once again a reboot. Tomtom and R-Link logos appears and then the screen went blank.
I waited and waited but nothing was happening. I turned off the Zoe and turned it on again but nothing. The dash was working fine all this time.
Having read an article on here that there was a similar problem back in 2013 I assumed I had to remove the battery connector. So I went back in the house and check this up. I went back to the car 15 or so minutes later.
I opened the door to get the bonnet release and so the R-Link screen flash on. Oh! I thought, what’s going on. I sat in the car and waited.
The R-Link screen had a message in a red box saying “Updating CanCoProcessor”. Ok so I waited some more and after a while I saw the Tomtom logo and the R-Link logo appear and everything seemed ok again.So the moral of the story is, if you see a black screen “DON’T PANIC” go and get a coffee, when you come back feeling calm again, the Zoe will wake.
Incidentally, the update said bug fixes. So I quickly went to the Z.E. Services icon to see if it worked now. Nope!! Tapping on Charging Points eventually returns “Z.E. Services are not available in this country” 🙁
Oh! well.
Topic: VAT free battery rental?
I took a look at my bank statement recently and noticed my £93 rental was £77.50 in may. Anyone else noticed similar?
Has battery battery rental for EVs gone VAT free?
We have been having problems with our Zoe’s charge socket of late i.e. the connection has become unreliable and if the charge cable is knocked or moved while connected the charger turns off and “BATTERY CHAGE IMPOSSIBLE” is displayed on the dash.
We have noticed that one of the connector pins ( Top Right Pin ) in the Zoe charge socket is only protruding half the length of that of other pins so is this the cause or is this half pin normal, could any one kindly check and report back please?
